In recent weeks, many people in India faced trouble with flights being delayed because of fog and bad weather. Passengers were not happy with how airlines communicated delays, handled refunds, and rescheduled flights, and they complained about poor service. However, a passenger named Akshay Chaturvedi shared a positive experience about Vistara Airlines on X. He said the airline handled a six-hour delay very professionally.
Chaturvedi praised Vistara Airlines for keeping passengers informed about delays and developments. He mentioned that even though they spent three hours waiting inside the plane, the airline staff made sure the ventilation and air conditioning were working well. They also provided food and refreshments for about an hour.
In a tweet, Chaturvedi expressed appreciation for Vistara's honest communication, proper ventilation, and timely services during the delay. He gave a shoutout to specific staff members on the flight.
Another person on X praised Vistara Airlines for their crew's excellent service during a 45-minute delay due to fog. The captain explained the situation, apologized, and reduced the delay from 45 to 20 minutes.
Someone else appreciated Chaturvedi for acknowledging the airline staff, noting that their efforts are often overlooked. They mentioned that being empathetic and grounded are qualities of a good leader.
However, another X user commented on the potential impact of Vistara Airlines merging with Air India, expressing concerns about the brand's future. They suggested that Vistara is a great brand compared to its parent company, Air India.
This incident gained attention after a video showing a passenger assaulting an IndiGo flight pilot went viral on social media.
